Frequently asked questions

Discover what makes a difference to the quality of your experience when using Willow & Tea products. From our sustainable and eco friendly packaging materials to the luxury scents we use to make you feel divine. Our products have fantastic scent throw so they really do scent your room.


What is the quality of your candles and scents?

Our soy candles are made from 100% natural soy wax which makes a luscious, creamy looking candle that carry’s fragrance better than most other waxes. 

Because soy wax burns cleaner than most other waxes too, our candles won’t create soot that can blacken your ceiling.

Working with the most beautifully silky soya flakes, every single candle is hand made: from the melting of the wax to the delicate packaging and boxing up of your order.

Soy wax burns cooler than most other waxes so you get up to 50% longer burn time in our candle as opposed to candles that use Paraffin wax for example which is a byproduct of crude oil and burns hot.

Soy wax is biodegradable which means when you’ve finished with your candle simply wash it out with dish washing liquid and water so that you can re-purpose or recycle your glass container without harming the environment.

We take every opportunity to lower our carbon footprint too. We use biodegradable materials that are kind to the planet while still bringing you a high quality product.

Our boxes are made from recycled cardboard and our packaging filling is made from GM free starch making them sustainable and compostable (or you can simply put them in the sink and wash them away) as well as providing much better protection of your purchases than polystyrene does.


Soy wax is also a much better carrier of fragrance, because it burns more slowly, you won’t get a rush of scent only to be left with half a container of wax and no smell left. 


There is nothing worse than spending money on a candle only to burn it and have half the wax left behind in the vessel. Our candle promise to you is that ours won’t. Using special hand pouring techniques and particular ingredients makes this a thing of the past when you buy Willow and Tea Scented Candles, providing you follow our simple candle care guide below.

All of our candles go through the strictest of quality checks to ensure you get a high quality, beautiful, long lasting product every time.

They’re made by people for people.

Our candles are hand poured in Hampshire, United Kingdom and are never more than 1 month old so you get the freshest fragrance available. 


Because you deserve it.

We put in a lot of work in behind the scenes with everything we do to ensure you get the highest quality, at the best possible price.


Candle Care

Find out what really makes a difference when burning candles?

When lighting your candle for the first time burn your candle until the wax melts almost all the way across the entire surface. This prevents tunneling and creates an even burn for the duration of the candles’ life. This can take up to 4 hours with natural wax.

Keep the wick trimmed to 5mm to ensure your candle stays as pristine and elegant as the day you bought it. It also helps to stop the black soot that ends up on the sides of the jar.

If after burning your candle for a while you spot a few air bubbles, don’t worry, this is simply caused by the surrounding temperature changes in your room: its natural and is the beauty of hand poured candles.


The burn time for each candle is approximately 60 hours for our Home Candles and 120 for our Luxury candle. Even our travel candle is like a little Tardis burning up to an amazing 30 hours.


Never leave a candle unattended or place it in a draughty area and keep it away from children and pets.



When will I receive my beautiful products?

Provided your scent is in stock your order will be shipped within 24 hours. In the situation where we don’t have your chosen scent, don’t worry. We’ll let you know within 24 hours of ordering. This will only add on an extra few days onto your delivery time.