Frequently Asked Questions

Please read our FAQ before sending us a message.

Delivery charges are UK Postal Rates based on weight and size of your order. These can be found on the checkout page.

Payments can be made via Paypal or Stripe accepting most major credit cards including American Express.

Delivery can take between 7-10 days it they’re hand made. Though we aim to deliver within 1-2 business working days.

Your data is secure, we use high grade 256bit encryption on the SSL certificate.

We receive notification of your order immediately and start to get it ready either for shipping if we have it in stock or it gets ready to be made.We will notify you of your order when it’s being shipped and keep you in the loop.

A receipt or order is emailed to you with your order number on it. Please keep this safe so we can track your order if you contact us. If you did not receive one, please check your spam folder first in your email system. If you do not see it there, please contact us and we will help you work out what happened.

become a stockist

If you wish to stock Willow and Tea products please email us with your details, with the subject: –


and we will get back to you within 2 working days.

Please provide the following

  • Business name and address
  • Contact details
  • Overview of your business
  • Other brands you work with
  • Any other relevant details
  • How you heard about Willow and Tea

Thank you!